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Turning Toward Instead of Away- The Emotional Bank Account

We all pay attention to your financial bank accounts—the deposits and withdrawals, the interest and penalties. After all money does the world go round…. But does it?

Are we mindful of our relationships, both at work and at home, that help us become better professional, and human beings. That help us better be at work, and better versions of ourselves?

Are aware of our emotional bank account?

Emotional bank accounts are the investments we make in relationships. The deposits we make when we help some one out, or support them, mentor them, give them a shoulder to lean on. The withdrawals are when we seek help. The balance of the two is our emotional bank account (EBA).

What is Emotional Bank Account?

Stephen Covey (The Seven Habits of Highly Effective People) uses the metaphor of Emotional Bank Account to describe the amount of trust that’s been built up in a relationship. This is one of the most powerful concepts to date on building relationships based on trust. The basic tenet of this simple yet profound principle is that we maintain a personal “emotional” bank account with anyone who works or relates with us.

This concept is powerful because it transcends time, space and hierarchy; that is; it doesn’t matter whether you are the office cleaner, middle, senior management, or the boss. Thus, a kind word from anyone in the office to another person of any level is a deposit. When you do anything nice to anyone in your office without expectation of any good in return, that is a deposit. This includes making a nice cup of coffee for your busy colleague or offering free rides to your colleagues because it’s ‘along the way.’ Also, when you relate to your potential client as a flesh and blood human being rather than your potential bottom line, you are making a deposit.

The deposits do not stop there as it transcends time and space: After work, there are the ‘inner-circle’ people whom we relate to and love. A loving hug and a listening ear for our loved ones is definitely a deposit.

Stephen Covey describes 6 major ways of making deposits on the Emotional Bank Account:

    • Understanding the individual
    •  Attending to little things
    •  Keeping commitments
    •  Clarifying expectations;
    •  Showing personal integrity
    •  Apologizing sincerely when you make a “withdrawal”

What can we learn from the EBA?

What can we take away from the concept of the EBA? We are reminded that people, not material possessions, are the real deal. Walt Disney is right when he says: “You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality”.

Secondly, the EBA reminds us to be ‘other-centered’. Being other-centered is the first step to ‘seeking first to understand, then to be understood.’ If we constantly make deposits into the accounts of everyone whom we interact with everyday, the account (trust) will be healthy and so will the relationship.

When your trust level is high, because you’ve made lots of deposits, communication is almost effortless. You can be yourself, and others understand and appreciate you. Then, when you make mistakes or offend someone unexpectedly, you draw on that reserve and the relationship still maintains a solid level of trust.

Conversely, when you are discourteous, disrespect others, interrupt others, speak sarcastically or ignore others, your emotional bank account becomes overdrawn because you have jeopardized the trust level. When the trust level is low, you have to be very careful of what you say; you tend to be more political.

Gottman concept of emotional bank account

According to the Gottman Institute, a relationship and counseling program who championed the idea of an emotional bank account in relationships, the key is to keep a ratio of 5:1. That’s five deposits for every ONE withdrawal. But that’s just in times of conflict or stress (like bedtime routine!). Otherwise a 20:1 ratio is ideal for everyday interactions! TWENTY!

This 5:1 ratio does suggest that you still need to say and do five positive things for every negative thing, even during an argument.

Emotional Bank Account at Work

When it comes to relationships at work, we make similar kinds of deposits or withdrawals in what is called an Emotional Bank Account (EBA). When the EBA balance is high, so is the resulting level of trust—and so is your ability to achieve the results you’re measured by. When the balance is low, trust plummets, the quality of your work suffers or slows down, and relationships suffer.

Below are the tips to build a strong emotional bank account at work:

1. Never deposit to withdraw – While there are similarities between a traditional bank account and an Emotional Bank Account, you should never accumulate a high emotional balance in order to make planned withdrawals later.

2. Know the other person’s currency – We all have individual forms of currency we’re willing to accept. What amounts to a deposit for one person in the office can be meaningless for another. Take time to learn what the important people in your workplace consider a deposit.

3. Communicate your own currency. You can’t expect people to read your mind. In the fast-paced world of work, it can cost you plenty if you do. Clarify and communicate your expectations before, during, and after every project. Doing so sets everyone up for success.

4. Make small, consistent deposits over time -Relationships grow in security and trust when they are built with frequent, meaningful contributions rather than occasional grand gestures. You need to draw from the deep well of deposits to turn a situation around.

5. Right wrongs: A piece of Eastern wisdom says, if you’re going to bow, bow low. In other words, when you mess up, make a sincere apology. There’s nothing more meaningful than admitting a mistake without making excuses for it. Doing so can be a huge deposit in the EBA of another, and an experience that will build strong trust.

By applying these tips for building healthy Emotional Bank Accounts, you not only develop habits of good character out of the meaningful deposits you make, but you build the kind of security and trust that can weather the mistakes of unintentional withdrawals in the future.

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International Women’s Day- What Does it stand for?

As we approach international women’s day 2020, on 8th March, the theme for which is #EachForEqual, it’s important to understand what it stands for. In an evolving society where gender norms and violence against women are still rampant, it is important to pause and understand why do we celebrate this day? Is it just about women? Is it about feminism?

That is where the values of IWD come in. Let’s see what they are-

1. Justice: Justice here simply means being afforded the same equal rights and opportunities to women as men. Equal opportunity does not mean equal treatment. It means creating a level playing ground when all genders have a right to contribute and grow to the best of their abilities.

2. Dignity: Dignity refers to the idea that all people, irrespective of gender, age, caste & status, have the right to be valued, respected and to receive ethical treatment. This is where work needs to be done on unconscious bias, social conditioning, gender norms and stereotypes. Every one has a right to their opinion and ideas and to voice them. And the organisations need to create a work environment where all voices are heard.

3. Hope: Hope is the essence of life for all humans, looking forward to improvement and growth. Creating career progression policies and career paths that allow for employees of all genders to manage their professional and personal life stages and continue to grow in the organisation is key to this value.

4. Equality: Equality means all people have equal opportunities to make the most of their lives and talents without any discrimination based on their background, gender or status. it is the very core of IWD. Along the employee lifecycle stages- from resume shortlisting to hiring to increments, promotions, learning opportunities, employees from the entire spectrum of diversity should get equal opportunities.

5. Collaboration: IWD calls for collaboration of women across communal and geographical boundaries. Societal mindset and norms cannot change overnight. It requires collective efforts from both men and women, across families, organisations and governments.

6. Tenacity: IWD is the major day for rallying action, driving visibility and applauding women in a resolute & consistent way. Change will take time. It’s a slow burn and will require tenacity and resilience. Hence IWD is not once a year activity, but a celebration of what we do round the year to drive diversity and inclusion.

7. Appreciation: IWD celebrates the achievements of women from all walks of life. Every one likes to be recognised and appreciated for their contribution and achievements, at work and in personal life. Building a culture of recognition and appreciation, based on merit will help drive this value.

8. Respect: Respect for others and respect for self play a central part in forging gender equality. Respect every one- different genders, generations, people from different cultures, different functions, what have you. Every one has a role to play, and every one is a human being first before anything else.

9. Empathy: IWD calls for valuing diversity and caring for all without any biases to forge an inclusive and progressive world. Listen, be present. Build trust and empathy in the team and workplace. Extend support. Building empathy across all levels in the organisation will go a long way in building a cohesive, collaborative, inclusive workforce.

10. Forgiveness: Forgiveness for all the past wrongs is vital to establish inclusiveness under all forms of diversity. Norms and stereotypes have existed and will continue to. It’s only awareness and continued effort that will help bring about change.

These values are the bedrock foundation for an inclusive society. Let’s all join hands to imbibe these values in their true spirit and to celebrate the diversity with an open mind. Hence International Women’s day is not just one day, but a celebration of all the work done in driving the diversity agenda, and a promise of what to do next!

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Promoting Mental Well Being at Workplace – A Holistic Approach

We are in 2020, but Mental Health in India is fast becoming a cause for concern. As per WHO, mental illnesses constitute one sixth of all health-related disorders and India accounts for nearly 15% of global mental disorders. By end of 2020, roughly 20% of India will suffer from some form of mental illness.

Beyond these staggering numbers, it is important to recognize the voids in how mental health is understood and dealt with in our country. The lack of awareness on this subject, the old age-stigma associated with it, lack of trained professionals are reasons for the low priority given to mental healthcare in India.

One never hesitates from taking medication for high blood pressure, diabetes or wait to go to the hospital, if one experiences any physical pain. We do not hesitate in sharing and speaking about our physical ailments with our near and dear ones, family, friends and colleagues. But how often do we seek treatment for mental health issues. Are we comfortable in sharing that we are having anxiety or panic attacks, battle with depression or worse?

We often tend to forget that it is stress and mental issues like depression and anxiety which debilitate our health silently. They are in fact a major reason for most of the above physical illnesses.

In fact, India adopted its first act on mental health care as late as 2017 which covered medical services for people with mental illnesses but did not make provision for awareness on mental health.

Productivity Burden of Mental Illness

There are multiple researches which highlight the impact mental health has on productivity. The WHO has estimated that India alone will suffer economic losses amounting to 1.03 trillion dollars from mental health conditions between 2012 and 2030.

In addition to the direct costs to the economy associated with mental illness, there are many indirect costs which impact productivity. Research reveals that the most stressful thoughts in people’s minds are work related. Factors like job insecurity, challenging targets, performance pressure and even office politics at work lead to increased stress levels which physically, mentally and emotionally drain the employees. And when a person is mentally stressed, it limits her/him functionally. Reduced capacity to focus, handle pressure, respond to change, deal with negative feedback leads to increase in absenteeism and presenteeism  physically being at work but not working, underperformance, overstaffing to cover absences, conflict at work and the personal front. Without appropriate support and medication such employees struggle to manage, call in sick, and at times end up quitting adding to cost related to recruitment and retention.

Approach towards Employee Well Being and Mental Health

Again quoting WHO, mental health as “a state of wellbeing in which every individual realizes his/her own potential, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to her or his community. “

To realise this aspirational state of affairs, organizations have a key role to play.

Well-being cannot be an isolated program or initiative. Well-being is purpose-driven and woven into the fabric of an organization’s values and the employee experience. It is inextricably linked to policies, programs and benefits as well as to desired culture, productivity improvement, talent retention and sustainability of business at large.

Achieving health in the workplace begins by building and sustaining workplace culture that enhance health and well-being. Robust relationships with managers and colleagues, open communication, level of employee participation, level of responsibility, authority and decision making, optimal workload, flexible working hours, and career development prospects are key factors which define the work culture of an organization. Creation of a healthy company culture begins with top leadership support and includes every level of the management from leaders to line managers.

Regular training and sensitization programs on issues around mental health will help improve awareness on mental health issues. Tools like online courses, videos, and reading materials would improve mental health literacy in the organization and aid people managers to communicate with employees in a more sensitive and empathetic manner.

Beyond the steps taken around prevention, employers should also have in place support for employees showing signs of mental health problems. Identifying early signs and symptoms of stress, anxiety and depression and other mental health problems through monitoring and screening tools, providing forums like Employee Assistance Programs (EAPs) can help with diagnosis and treatment on time.  Also, organizations need to provide appropriate forums which encourage employees to share their success stories on dealing with such issues, encourage them to speak about it without inhibitions and come forward to seek help. This would be a critical step aimed at demystifying the stigma around mental health and its treatment.

Having occasional health talks or just doing a health camp will not be enough to move the needle. Organizations need to have well-being programs that are comprehensive and sustainable. Programs that can bring a change in employee behaviours and inculcate habits towards a healthy and stress-free lifestyle. Only then organizations will see a bend in their healthcare cost trends and improvement in work quality and productivity.

When we say comprehensive, the program should help improve well-being of employees around multiple health dimensions- physical, social, emotional and even financial.

Organizations need to understand that stress triggers vary from employee to employee depending on the different life stages they are in. For example, with Millennials and Generation Z entering our workforce and their changing focus from sales targets to aspects like work life balance and value creation, emotional and social wellness are becoming important which focus on being more self-aware, accepting diversity, being inclusive, supporting and collaborating with others. On the other hand, a new mother may seek help on postpartum depression, stress management or seek support through flexible working hours etc.

Organizational support should not end as the employee leaves office. Concerns around family, finances can also be major stress triggers which impact work. Having 24/7 access to counsellors/trainers can help in such situations.

Well-being programs need to be sustainable to see the desired change in the behaviours of its employees. This can be done by introducing programs which encourage continuous communication, engagement of employees and recognition – offering financial incentives for a healthy lifestyle.

From physical infrastructure like in house gyms, on campus doctors/pharmacy, nap rooms, standing desks, to offering healthy meals, introducing flexible policies, running awareness sessions/campaigns, having in house counsellors, it is heartening to see how some organizations have taken major strides in their journey towards the overall well-being of their employees. With the challenges of today’s VUCA environment (Volatility, Uncertainty, Complexity and Ambiguity), and increased levels of stress, mental wellbeing of employees will continue to be a focus area for organizations in years to come. However it will take a comprehensive and sustained approach to deal with it holistically and effectively.

 

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Human Rights Day: Relevance & Impact

To deny people their rights is to challenge their very humanity.

 -Nelson Mandela

What are Human Rights?

As per United Nations “Human rights are rights inherent to all human beings, regardless of race, sex, nationality, ethnicity, language, religion, or any other status. Human rights include the right to life and liberty, freedom from slavery and torture, freedom of opinion and expression, the right to work and education, and many more. Everyone is entitled to these rights, without discrimination.”

10th December, every year is observed as Human Rights Day – the day United Nations General Assembly in 1948 adopted the Universal Declaration of Human Rights (UDHR). The UHDR is a landmark document, asserting the inalienable fundamental rights which everyone is inherently entitled to as a human being. Rights that are universal and egalitarian. Observing this day is reiterating our commitment towards equal human rights, towards worth of humans, to promote social progress and improved standards of life.

While the role of Eleanor Roosevelt in drafting committee of the UDHR, is well known, Hansa Mehta from India deserves a mention. A staunch fighter for women’s rights and the only other female delegate to the United Nations Commission on Human Rights in 1947-48, she is credited with changing the phrase “All men are born free and equal” to “All human beings are born free and equal” in Article 1 of the UHDR.

 Human Rights in India

Human Rights in India is a topic complicated by its large size and incredible diversity. India has taken important strides with respect to legal reforms on various aspects of human rights in the recent years like the reading down of Section 377 which decriminalized consensual adult same-sex relations, passing of Transgender Persons Bill towards protecting the rights of transgender community, enactment of RPD (Rights of persons with Disability) bill, aimed at facilitating greater access to public places, education, employment and healthcare to PwDs, the Criminal Law (amendment) Act, stipulating stringent punishment against rape particularly of girls below 12 & 16 years, introducing fast track trials, Beti bachao beti padhao project to prevent gender based sex selection and promote female education and so on.

Despite the introduction of multiple laws and schemes to augment the level of human rights in the country, problems remain. Discrimination against persons with disabilities in employment, education, and access to health care continue. In the report on ‘Disability Employment’ by TRRAIN (Trust for Retailers & Retail Associates of India), it is estimated that there are about 6-10 crore Persons with Disabilities (PwDs) in India and of them around 1.23 crore in India are uneducated. Though 36 per cent are employed, almost 90 per cent have jobs only in the unorganized sector. Private-sector employment of persons with disabilities has remained low.

The Transgender Persons Bill failed to adequately protect the community, including transgender people’s right to self-identify. LGBTQ groups continue to face widespread societal discrimination and violence, particularly in rural areas.

Numerous cases of brutal rapes across the country expose the failures of the criminal justice system. Girls and women continue to face barriers in reporting such crimes. Victim-blaming is still rampant and inadequate protection laws for witnesses and victims make them even more vulnerable to harassment and threats. Incidents of gang rape of minors have remained prevalent.Whether it is the Nirbhaya case, Unnao case, Kathua case or the recent Hyderabad (Priyanka Reddy) case, these clearly highlight how inefficient our justice system is to protect the basic human rights of women. Even after introducing stringent laws, fast track trials, and numerous candle marches, it has been 7 years and we are yet to see these translate into justice in the Nirbhaya case.

In rural parts of India, discriminatory and abusive practices by local authorities continue unabated. Unofficial village councils like the Khaps in several Indian states, made up of men from dominant castes issue diktats restricting women’s mobility and rights, and condemning couples for marrying outside their caste or religion etc leading to so-called “honor killings” in states like Uttar Pradesh and Haryana.

Human Rights and Role of Organizations

Harmonizing economic growth with the protection of human rights is one of the great challenges we face today. Keeping this challenge in mind, human rights is a key performance indicator for organizations all over the world. The United Nations Guiding Principles on Business and Human Rights (UNGPs) offers a concrete framework of the duties and responsibilities of businesses to protect human rights.

Organizations have a significant role to play in protecting human rights. Firstly, they need to acknowledge their responsibilities for ensuring their actions are consistent with human rights. This is the first critical step towards public accountability.

Secondly, organizations need to institutionalise their concern for human rights through their decision making, policies, practices and their operational structure of business. It is their responsibility to provide a safe and equitable work environment for women and vulnerable communities like the LGBTQ community and PwDs at the workplace. They need to adopt a zero tolerance policy on any form of workplace discrimination – by strict adherence to the Prevention of Sexual Harassment Act, defining clear anti-discriminatory policies and creating a robust grievance redressal mechanism to counter evils like sexual harassment and bullying at the workplace. With the current state of affairs, they need to go the extra mile to ensure safety of women. It could be in terms of their working hours, travel or even introduction of self-defence trainings for them. Simultaneously, enhancing awareness amongst employees on these through regular trainings/sessions is equally important.

Providing equal opportunities would begin with employing and engaging with PwDs, LGBTQ and other minority communities. Organizations can tie up with agencies/NGOs exclusively offering recruitment support in this area. At the same time ensure inclusive workplace facilities and appropriate infrastructure for them. For an inclusive and equitable culture, organizations need to inculcate practices that are fair like bringing in parity in compensation across genders and providing equal opportunities to all basis merit and performance.

Organizations also have a part to play in supporting the cause outside the workplace. They can drive community development and build social infrastructure through several CSR initiatives like preventive community healthcare, education, enhancing vocational skills and contribution in rural development projects etc.

Lastly, organizations should have formal mechanisms like social audits and reports to measure their performance on human rights issues. This will bring in greater transparency in their efforts to promote the same.

India is becoming a super-power but still majority of the population is facing serious obstacles to acquire even their basic rights. We need the concerned authorities across levels, whether it is the government, judiciary or even organizations to take concrete actions to safeguard the rights of its people. We need an approach which is proactive and result oriented rather that one which is reactive in nature. We can’t wait for more brutal incidents to happen, violating human rights and then expect remedial actions to be taken. The authorities need to be accountable for their actions and focus on effective implementation of laws/policies at the grassroot level to see a progress on human rights in India.

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Dispelling Myths Around Diversity & Inclusion

Since its initial entry in the corporate world, diversity and inclusion has acquired a considerable following. The importance of D&I in organizational context has increased manifold and policies & practices around D&I are becoming almost ubiquitous in the current organizational setup.

There are many misconceptions around this topic that are still doing the rounds. Myths that are being relied on, in the upbeat pursuit of diversity and inclusion. We all would agree that when dealing with incomplete information or lack of understanding on this topic, implementation becomes undeniably difficult. To create a lasting impact, it is important organizations do not bank on common misperceptions but ensure that their journey is fact based.

Some Common Myths

1.   Diversity and inclusion are the same

Often diversity and inclusion are used together and are considered having the same meaning. Both these words are interwoven when we think about creating a diverse and inclusive environment and are repeatedly used interchangeably. Though these are correlated, but we fail to acknowledge them as different concepts and the distinct nuances each of these words bring with them.

Diversity is all about human differences in terms of traits like age, race, gender, religion, physical disability, religion, sexual orientation etc. In an organization, it is often assessed in terms of quantity like share of women in the workforce, generational ratio in teams, percentage of PwDs & LGBTQ in different functions, number of women in leadership and so on.

Inclusion on the other hand is a cultural and environmental feeling of belonging. It is the extent to which employees feel accepted, valued and appreciated in the organization. If diversity is about quantity, inclusion is about quality. It is about implementing practices, fostering a culture and changing mindsets to make people from different backgrounds feel safe, comfortable and respected.

While diversity and inclusion are not the same but are incomplete without one another. Diversity without inclusion is not justified, and inclusion without diversity is simply hypothetical.

2.   D&I is the responsibility of HR

Driving the agenda of Diversity and Inclusion is habitually deemed to be the responsibility of the human resources function. Organizations need to understand whether steering D&I is just a HR initiative or is it truly essential for the growth of business. Leaders who acknowledge this difference and envisage its benefits ensure that driving D&I becomes a part of the DNA of the organization, a business strategy and not merely a HR program. It should be a leadership priority which is embraced by all. It must be the shared responsibility of leaders, managers, supervisors and employees to value diverse employees and make them feel included.

Further, having understood the essence of driving D&I across the organization, it would be unrealistic for HR alone, with limited team and resources to be put up against monumental challenges of bringing in changes in the culture and mindset of an entire organization. It is important for everyone and most importantly leaders, to not just endorse but engage in this entire process.

3.   Diversity is all about women and minorities in the workplace

When most of us talk of diversity and the initiatives which support it, we limit our thoughts to only gender and minorities. According to Gallup report 2018, diversity is “the full spectrum of human differences”. Hence, it is not restricted to gender or a certain set of minority groups, but covers other dimensions of diversity like age, disability, ethnic background and also invisible traits like marital status, sexual orientation, background and mindset.

Acknowledging all forms of diversity is important to comprehend how they manifest in the organization and impact its ethos and practices. Being mindful of the fact that every organization is at a different stage in its D&I journey, each facet of diversity has a unique bearing on the culture of the organization. Hence, we need to broaden our view and recognize how diversity will enable organizations to foster a more collaborative workplace.

4.   Diversity is a pipeline problem

We often hear that challenges in bringing on board diverse employees is a pipeline problem because there is lack of skilled and qualified candidates from the underrepresented groups in the market, including women, members of the LGBTQ community, people with disabilities or any other minority group in focus.  It is true to some extent that some minorities are underrepresented in higher education, particularly in STEM field. But real reasons like recruitment biases confronted by them at the time of hiring, hostile work environment and unfair treatment at work cannot be overlooked. These are the main reason for their attrition and making the pipeline leaky in the first place. Hence, to say that there simply aren’t any skilled candidates in the market is a misconception. It is incorrect for lack of diversity to be reduced to a pipeline problem.

Organizations need to work on these prejudices and introduce inclusive processes and practices to fix the leaky pipeline.

5.   Diversity means lowering the bar or violating meritocracy

One of the most commonly cited rationales against D&I is that companies are meritocratic and to be diverse will have to compromise the quality of the people they are hiring. In such scenarios, companies mistake uniformity for quality. By citing meritocracy as a justification for hiring, employers try to match the candidates with existing majority and are unwillingly to look for talent from less common sources. So, in reality, meritocracy intentionally or unintentionally perpetuates bias and discrimination as the assessment methods used for hiring, compensation, promotion etc are rife with subjectivity. Hence, it is not completely wrong to say that it is the other way round – At times, meritocracy leads to lower levels of diversity!

Organizations need to think beyond meritocracy, evaluate the benefits of diversity and assess candidates and employees against more concrete, non-discriminatory indicators of performance. This will ensure that their staff is both diverse and high quality simultaneously.

By doing away with these fallacies, organizations can accept diversity and inclusion, not as a problem but as an opportunity. Opportunity to build a significantly diverse and inclusive workplace which can give them the edge as an employer of choice and the ability to be innovative and drive profitable decision making.

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Why and How Women Undersell Their Work

It is very evident now from a lot of researches that women receive less recognition than men for equivalent accomplishments. But the big question here is why?

When looking at the issue of the gender pay gap and the lack of women in boardrooms and top levels across the globe, a common focus is the expectations and actions of women themselves.

Some facts & Data

According to a report by Hewlett Packard into their own hiring found women would apply only for jobs they felt they were 100% qualified to do, whereas men were happy to apply when they thought they could meet only 60% of the job requirements.

Under qualified men don’t think twice about it, as Sheryl Sandberg, COO of Facebook says in her book ”Lean in”.

study from LinkedIn found women are 14% less likely to apply for a job after viewing it than were men, signaling their reluctance to go after jobs for which they may not be fully qualified.

How women self promote way less than men

The gender gap in self-promotion is notably persistent. A study conducted by researchers from Harvard Business School and the Wharton School of the University of Pennsylvania, set out to assess whether men or women were more likely to rate their own work performance positively, needless to say the results don’t come as a surprise.

Despite the fact that men and women performed just as well as each other on the test, women on average reported their performance as being 15 points lower on the 100-point scale than the average man.

When communicating to potential employers, women systematically provide less favorable assessments of their own past performance and potential future ability than equally performing men.

Another interesting fact is this that women find other women’s accomplishments inspiring, but avoid talking about or downplay their own.

Ways in which women fear to self promote

While publishing their accomplishments or articles women hesitate to use positive words such as  like “novel,” “unique,” “prominent,” “excellent,” and “unprecedented.”

Men on the other hand unhesitatingly put up their successes on social media platforms;they use their profiles to showcase the stories of their careers in a  more positive light.

Meanwhile, women keep it short and simple on their profiles, even to the point of underselling the accomplishments they had earned. LinkedIn said women would still include 11% less of their skills than men on their profiles.

Women consistently “diminish their talents and abilities by perpetually omitting valuable information about their core skills, and fail to acknowledge key achievements” on their resumes.

Women undersell themselves but why? There’s more to it

There is certainly some truth in this that women do undersell themselves, but the advice does often come across as blaming the victim rather than addressing the cause for the behaviour. It’s important to recognise that there are several complex issues at play – a combination of systematic imbalance and institutional gender bias, subconscious gender bias, and internalised sexism that lead to women underselling themselves.

It’s tricky for women to talk about their accomplishments and their abilities for a few different reasons. In the workplace, they tend to be judged more harshly than men for self-promoting, particularly when it’s other women who are doing the judging. (Yes, sadly, the research suggests that women are more likely than men to deem other women who advocate for themselves strongly as “unlikable.”).Combine that with good girl conditioning that tells us to never do anything that could come across as “full of ourselves.”

Women are hesitant to self-promote or talk about their achievements because they don’t want to dismiss or alienate less successful people, according to a study from employee search firm, ISR.

How to make the concept of self promotion more comfortable for women

Instead to use the term “Self Promotion” reframe it to “Make your work visible”.

Focus on being of greater service. Instead of thinking about promoting yourself, call to mind the ways your talents and your work are of service to others. Get excited about having more impact.

Live with this idea—that your works’ visibility is important and something to be mindful. Ask yourself, “Are my accomplishments visible within my organization?”

Understand your audience- When you are determining a distribution list for your achievements make sure you’re not just blasting it to everybody you need to understand that who would actually want this information.

Call on an outside source for help- Never be hesitant to ask for help. Ask your former colleagues, bosses, to write you a recommendation on professional networking sites.

So it seems fair to say that women do need to promote their accomplishments more and in a better way. But the onus does not reside only with them. Male colleagues and organizations also need to encourage women and ensure that they do not get penalized for the self-promotion they

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Different is beautiful, Perfect is not- Let’s say “NO“ to body shaming

I have always been a chubby girl with the so called “Pear shaped body”. I am not perfect, never was and perhaps never will be. Growing up, I always came across people passing comments, sometimes with concern, sometimes just out of sheer pity and sometimes to make fun. I can clearly recall my college time when my friends use to make fun, sometime I would just ignore it, sometime cry or sometimes just snap. And when I look back, it was not the disparaging looks of strangers that hurt the most. They did, but what hurt the most was comments from family, friends and neighbours, supposedly loving aunts and cousins, who wrote me off simply because I was not shaped the way an ideal girl should be! Or who took pleasure in making fun of an adolescent or a teenager who was anyways confused with the physical and hormonal changes!

And if we think gone are those days, we are mistaken. Our firm recently conducted a self awareness program at a leading company in Gurgaon, where a very bright, ambitious young woman aspired to lose weight so that she could get a good guy. She compared herself to two of her cousins who were very slim and that’s why got married to good looking guys!

Have you read the matrimonial section lately? If not, do it for fun. Most of the ads for wanted grooms will read like this “Looking for a suitable match for fair, slim, very beautiful, convent educated, manglik girl”, and for brides be like “High Status family invites alliances for their handsome, smart, tall boy looking for slim, beautiful, fair, homely and convent educated girl. These advertisements itself say a lot about how matrimonial ads reflect prejudices we wear on our sleeves.

It’s interesting that the society still has a notion of an ideal body image! Well let me not be biased. Men go through it too. Size Zero for women is equivalent to 6 packs for men!

So let me callout the elephant in the room!

‘Body Shaming’ –not a new phrase, these two words itself say a lot about their intent. It has, in fact, become a serious issue in our society today. Technically, Body shaming is defined as ‘inappropriate, negative statements and attitudes toward another person’s weight or size’. But, it is so much more than just that. It is one of the most serious forms of bullying, harassment and humiliation and usually experienced by both men and women. The degree might vary, but both genders are victims here.

According to a survey conducted by the department of mental health and behavioral sciences, Fortis Healthcare, among 1,244 women aged between 15 to 45 years across eight Indian cities, including Delhi, Mumbai, Bengaluru, and 47.5% women reported having experienced body shaming at their school or workplace, and in 32.5% of the cases it was their close friend who made negative remarks.

In case of men, The Yahoo’s Health Body Survey conducted on a nationally representative sample of 2,000 people between the ages of 13 and 64, found that 70 percent of males are either body positive (they love the way their bodies look) or body neutral (they’re OK with the way their bodies look and have made peace with imperfections) their whole lives. As they age, men tend to become less body positive and more body neutral.

Society’s Patriarchal hangover

We live in a society that is obsessed with everything “right”. Fat is bad, dark is ugly, thin is sick. These “Too much” and “Not enough” and “Wish I had” attitudes are something that we cultivate about our bodies each and every day.Even though body shaming affects both men and women, it is an extra stressful baggage for women in a patriarchal society like India. A boy is expected to be tall and muscular with a physique which makes him appear strong. A girl in India is expected to be thin, fair skinned, short with a skin which has zero acnes and body hair. If someone falls out of this category (like most people do because we are humans), they are criticized and constantly advised to improve their looks.

India’s skin whitening market is expected to achieve annual market revenue of $720 million by 2023. The products have long been marketed as the savior for unmarried women to find grooms, or to land good jobs — and for married women to keep them, or for working women to reach the top. Interestingly, most organizations that manufacture and sell these products have robust Diversity and inclusion programs! The hypocrisy amuses me.

Role of Media

Most of us are potential victims of “body shaming” by virtue of the enviable “perfect”image portrayed by Bollywood and other communication mediums. Media has played a significant role in promoting the culture of body shaming, considering all the fake and nearly impossible to attain beauty standards that Bollywood has set over the years. We being the social media addict generation just post a negative comment and think that it won’t harm anyone, we often overlook the fact that the remark won’t change their bodies, but it has the power to affect someone so extremely, it can get them depressed.One of our senior colleagues shared-“I had just opened my facebook account and connected with some of my old friends, when an ex-colleague made a comment on how I had put on weight over the years….something like -its two of you in the picture. Well I had put on weight after two kids, but that comment publicly humiliated me, and I unfriended the person.”

The number of columns, articles and tips on how to lose weight is not funny. Well, I am not against fitness. We all need to lead a healthy and fit life, but am not sure if all the good advice is for fitness reasons!

How it affects you and the society

Schools and workplaces are where mostly people tend to experience body shaming, and more often than not it is friends who tend to make negative comments on their weight, body shape and skin tone and hair quality among others.Our Managing Partner’s 7 year old daughter goes to a reputed school in Delhi. Apparently there is an exclusive group in the section where only well to do good looking girls are part of the group…I mean they are 7! Is it parent led? Media led?

Such exclusion can lead to inferiority complex, lowered confidence, eating disorders and other such issues. It can cause insecurities leading to troubled relationships. There are chances that the targets may feel too self-conscious and withdraw from social situations.

How to deal with it

Nothing else matters- Your opinion of yourself is the only opinion that counts. Everything else doesn’t really matter. Easier said than done, but practice thinking, speaking and behaving like you are your favorite!

Know when to walk away- If a conversation you’re involved in doesn’t make you feel good, leave. Walk away from anyone who doesn’t bring positivity to your life.

Encourage empathy- Spread empathy. Everybody is living with something they can’t tell you about, everybody has a story. Like my Partner’s daughter started a “kindness group” in school to counter the “exclusive beauty group”.

Inspire- Inspire others to have the guts to stand up and speak. Inspire others to live the life with the freedom of diversity.Speakup and stop those who have a tendency to make insensitive remarks- be it a relative or close friend. Let them know that no one is entitled to make a comment on how you look.

A lot of people have realized this and hence there are movements happening around self awareness, self esteem and loving yourself. Rihanna has launched a lingerie collection which consists lingerie of all sizes and wants to promote body positivity. Closer to home, actresses like Vidya Balan and Sonakshi Sinha are beautiful examples of women who did not let the size zero stereotype rule their careers. The song ‘Shameless’ by Youtuber Prajakta Koli brilliantly convinced girls to be shameless in this body shaming world.

End of the day, everyone is beautiful in their own unique way. Beauty does not have a type. We create our own type. So let’s just fall in love with ourselves.

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The Business of Saving Planet Earth

It is interesting to see the evolution of the workforce and their belief system.A recent Gallup study found that only 29 percent of millennial say that they feel engaged at work. It is always not about Ping Pong tables and Beer Cart Fridays, 76 % of millennial & Zillenials are extremely concerned about the larger purpose that their organization is working towards and want to see a higher sense of social responsibility in organizational culture and intent.

One of these is about conserving our planet and natural resources.

At a recent training program, one of our activities involved crushing paper into balls and throwing them. One of the participants was extremely displeased about the wastage of paper and refused to participate in the activity. A wake up call for us.

In another meeting, one of the client team members refused to discard her paper coffee cup…said she will recycle it for another round.

Facts & Data

1.    Close to 90 percent of millennials would consider taking a pay cut to work at a company whose mission and values align with their own, according to an Entrepreneur article.

2.    A Nielsen poll found that 73 percent of millennials worldwide are willing to pay more for sustainable products.

3.    Among Zillenials, 94 percent believe companies should address urgent social and environmental issues, compared to 87 percent of millennials and 86 percent of the general population, according to a Cone Communications 2017 study.

4.    According to a WeSpire 2018 survey, Gen Z is the first generation to prioritize purpose over money.

5.    Gen Z is also far more aware of the environmental impact of their purchases than the generations before them according to a CSG study.

Go Green Agenda

Going green means to live life in a way that is friendly to the environment and the earth as a whole. It could also mean contributing towards maintaining the natural ecological balance in the environment and preserving the planet and its natural systems and resources. Overall, people who go green take steps to minimize the harm that they do to the environment, such as the carbon footprints they leave behind.

If you want to get ahead in business these days, it’s not enough to have a great product and a desire to make it big. It’s also essential to understand the evolving needs of your customers and employees, who are looking for products and organizations respectively that are driving a bigger purpose, one of which could be to be environment friendly.

1.    Providing A healthy work environment could include providing green spaces, natural products, healthy food options, reducing plastic usage, using bio-degradable materials and so on. Provide filtered water instead of bottled water.

2.    Builds employer brand and profitability- With green initiatives increasing in popularity, economic studies have shown that companies utilizing green technology and selling green products are seeing an increase in profits. Companies such as Wal-Mart and Target have incorporated green changes such as composting and recycling, changing transportation routes to save gas, reducing packaging, and stocking their shelves with greener products. As a result, these companies have seen customers respond positively to the changes, with green product sales alone jumping somewhere around 20 percent.

3.    Small changes lead to better ways of working- Going green can improve the overall efficiency of a business. Reducing unnecessary waste can trim operating costs for the business. for example,turning off lights in vacant offices can save energy, save on utility costs and increase the company’s bottom line. Printing less cuts down on paper usage, and can lower the budget spent on printing materials. Refilling ink cartridges instead of throwing them away is another money-saving practice, since it saves money on the purchase of new cartridges, and it also reduces the amount of plastic thrown away from the cartridge and packaging. Placing recycling bins in each of your common work and meeting areas sends the message to employees and visitors to your offices that you take environmental responsibility seriously

4.    Reduce Travel and use technology- Meetings are an important part of doing business and global businesses means travel. If you want to attend conferences or meet potential clients outside your immediate area, you have to hop a plane or take a long drive. Travel not only cuts into your business’ bottom line, it has a negative impact on the planet.Instead of going to a conference to network, schedule a webinar and get your customers to join you online, saving everyone money and reducing carbon emissions. Learn to interact with your clients on video chat, since it can bring similar face-to-face benefits as an in-person meeting.

According to the Cox Conserves Sustainability Survey of small & medium-sized businesses (SMBs), 65 percent of SMBs are committed to increasing their eco-friendly activities, and 60 percent said that cost reduction and company values were the top factors driving investment in sustainability.

By addressing environmental concerns, businesses can work towards creating a more sustainable future. Whether companies start green initiatives at work, or bring about change on an international scale, every step taken towards a greener future is one worth investing in. So, the whole idea is to involve everyone in these changes so that the whole business is aware of the priority you place on environmental responsibility and to build a culture of conservation.

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Towards Pride-ful Workplaces

I visited Kolkata for Durga Pujo this year. I was delighted to see the creativity and hard work of the local artisans; hopping from one Pujo pandal to the other, their themes and installations can really surprise you (and of course, enchanting you). And when I say surprise, I really mean surprise. At the Nalin Sarkar Street pandal, I saw different religious faiths being represented at an apparently Hindu festival. My biggest surprise came when I landed at Dum Dum Park’s Pujo in North Kolkata. The first visual cue was a wall of rainbow-coloured kites. As we walked further into the pandal, we saw a sculptor of a child, locked inside a home, while being rebuked for being ‘girly’. Inside the main tent, a sculptor of a fairy was shown as breaking away from a cage, while pride masks hung all around. The idol of Durga was depicted as androgynous, as a mix of both Durga and Krishna. It was mounted on a rainbow-coloured hallow, connoting all the colours of Pride. The most striking detail was the third eye over the idol, with trans-women dancing.

As I let the Pandal fill me up, I realized that this was the first time I was witnessing a religious event/ gathering/ installation with a LGTBQIA++ theme. The Pandal was full and those who could not understand the LGBTQIA++ symbols depicted in the pandal turned to their friends and family to find more. And in this way, in the unlikeliest of places, thousands of people, for those 10 days of Durga Pujo were conversing on LGBTQIA++ inclusion. They will carry forward these conversations to other contexts, multiplying the impact of this pandal.

Being a Diversity and Inclusion professional, the image of this pandal is going to stay with me forever. In 2001, the Delhi-based NGO Naz Foundation approached Delhi High Court to decriminalize consensual sex between same-sex individuals. Eight years down the line, the Delhi HC struck down section 377 of the Indian Constitution; but the 2009 judgment of the HC was overturned by the Supreme Court in 2013. A Review petition was filed, which was finally upheld by the SC in September 2018.

A legal journey of 17 years, countless years of activism and the journey still continues. To me, the Pandal in Dum Dum Park was a celebration of this remarkable journey, a way of sounding to all of us, our homes, public places and workplaces that this issue matters and our efforts towards inclusion are incomplete without committing ourselves to the rights of people with non-binary gender and sexual identities. In all its astuteness, the pandal also carried a message, which said, “Tumi dekho naari-purush, ami dekhi shudhui maanush” (You see woman-man, but I only see humans). This message, its humanness and lucidity has to become the cornerstone of all our efforts towards LGBTQIA++ inclusion.

LGBTQIA++ Inclusion in our Workplaces

In 2015, when Indian Institute of Management, Ahmedabad conducted a survey of 21 corporate companies to explore inclusivity, it revealed 98% of the companies do not take any initiative to make the workplace LGBTQIA++ inclusive. But that seems to be changing.

Companies like GodrejAccenture, Tata Steel, IBM India, Google, General Electric, Cognizant and Infosys have been implementing policies and rolling out interventions to ensure LGBTQIA++ inclusion at their workplaces. Numerous companies welcomed Supreme Court’s judgment for Section 377 last year. In a survey by Quartz India, as many as 67% LGBTQIA++ employees said that employers do not care about the employees’ sexual orientation. Among the industries that are the biggest employers of LGBTQIA++ in India, are media and entertainment, BPO, and IT.

A report by Mckinsey has shown that diverse and inclusive workplaces have 35% higher financial returns, which makes inclusivity essential, not only for the organizational culture but also for its profits. Studies have also revealed that LGBTQIA++ employees not only progress and grow professionally in inclusive work environments; but also have a positive impact on the productivity of their coworkers. Such organizations also have a competitive edge, have more customer support and attract and retain the best talent; apart from that, a strong and clearly differentiated reputation in the industry, especially as an employer.

Above all, inclusive workplaces can go a long way in enabling inclusive societies. Very much like that pandal in Kolkata, the conversations in our workplaces can shift individual mindsets; these individuals will take back these conversations to their homes and communities and generate more conversations. As the discourse will build, more visibility will gather around this issue, leading to action, inclusion and equality.

So what can workplaces do to spark this conversation?

Five Steps to a LGBTQIA++ Workplace

1) Create and Implement Policies: According to Catalyst, 91% of Fortune 500 companies now have non-discrimination policies that include sexual orientation, and 83% include gender identity.

The right policies can operatinalize inclusion and delineate company’s position on LGBTQIA++ inclusion. For starters, companies should revise their medical and insurance policies. Medical policies should provide cover for sex-change surgeries and hormonal treatment. Since same-sex marriage is still not recognized in India, companies should accommodate the partners of LGBTQIA++ employees in their medical, insurance and other benefits.

Secondly, companies should reconsider their leave policies. Parental leave and adoption leave should be extended to LGBTQIA++ employees; it is recognition of their right to parenthood and their reproductive rights.

Thirdly, companies must put in place strong anti-discrimination and harassment policies, which cover all employees without an exception. They should be very clear about what is and isn’t acceptable behaviour, and establish procedures for dealing with people who violate the policies. It should be ensured that allegations of discrimination or harassment are taken very seriously and procedures are followed through.

2) Change the Hiring Strategy: Along with inclusive policies, companies need to set a baseline for welcoming LGBTQIA++ employees. But what if hiring practices are preventing people from joining in the first place?

Companies can go over the wording of their job postings to ensure that they send the right message. Also companies should make an explicit mention of their commitment to non-discrimination and diversity, and talk about their values and employee benefits that demonstrate this commitment.

Companies can endeavour to reach beyond their usual demographics and partner with LGBTQIA++ employee networks and organisations in their area. They can participate in LGBTQIA++ recruitment events and share their job postings on networks and channels that are committed to the cause.

Then make sure that the interview and selection processes are transparent and fair, with no room for bias.

3) Drive away Stereotypes: Getting people through the door is only half the battle. What kind of working environment will the employees find when they arrive?

Discomfort doesn’t always lead to discrimination, but it’s clear that some employees will need training to ensure that they treat their coworkers with respect. Companies should provide diversity training to all staff that includes a module on sexual orientation and gender identity.

Employees are highly unlikely to actually sit down and read company policies. Training can help to ensure that they understand what’s in the policies, why LGBTQIA++ inclusion is imperative and what their responsibility is.

Lastly, training can help in overcoming unconscious biases and stereotypes that impact employees throughout their life cycle. Also, our everyday language tends to be sexist and homophobic and therefore exclusionary. Awareness sessions on understanding the appropriate terminology when talking about LGBTQIA++ and the impact of using pejorative or outdated terms, can go a long way in enabling an inclusive work environment.

4) Create Peer Networks: LGBTQIA++ employee networks can be very powerful ways for workers to come together and share experiences. That can lead to positive changes in company policy, as well as opportunities for mentoring, networking, and career progression for individual employees. Any company can set up these networks at very minimal costs or encourage its employees to set them up.

For example, Accenture has employee resource groups in 44 countries and an Ally program with more than 36,000 members. Its “Pride at Accenture” page on its website, with the bold heading “Be Your Authentic Self,” highlights the company’s policies and achievements and profiles some of its LGBTQIA++ employees. It also mentions Accenture’s own research showing that creating a culture of equality makes LGTBQIA++ professionals 1.5 times more likely to advance to manager or above and 3 times more likely to advance to senior manager or above.

5) Communicate Proactively: If a company has the right policies, an inclusive talent pipeline and a strong and sensitized workforce, it should find ways of communicating its commitment to external stakeholder, and also foster respectful communication among employees.

Companies can achieve this by embedding a commitment to inclusion in all its communications, from presentations and speeches to newsletters and personal conversations. They should bring on board Diversity and Inclusion experts plus communication experts, who can help chart out the right course of communication, while making it sustainable (take a cue from Accenture’s website).

Additionally, they can send their internal inclusivity champions to participate in events and conferences, like the Pride Parade and Festival. By getting involved in these events, a company can demonstrate its commitment to LGBTQIA++ rights and send a clear message to staff and customers.

Remember, this is not just a branding exercise; this can drive a message that this matters, needs constant action and engagement. This will also contribute to the larger discourse, sharing of best practices and motivating other companies to do the same.

These five steps are not an exhaustive list of what companies can do to enable LGBTQIA++ friendly workplaces. The struggle for inclusion and equality won’t be over for a long time and it will take many more Durga Pujo pandals and conversation starters to make it a reality. Companies will need to adapt along the way, evolve their policies and practices and keep abreast with what their employees feel and need.

But as we move forward in this journey, we need to ensure that LGBTQIA++ employees are able to lead and spearhead. While I write this as a cis/ straight person, I can only be an ally in the journey. I can understand but not speak from the experience of the discrimination and stigmatization that LGBTQIA++ persons face on an everyday basis. Experiences are our strongest capital in this journey, which can help us align, adapt and grow. Let the experiences of LGBTQIA++ persons inform and lead all our efforts and interventions. This is the only way through which we can truly make it for the people, by the people and with the people.

~ Neharika Mahajan

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Creating a Future Perfect Workplace by Embracing Generational Diversity

“Raima hustles to get her work done, completes every assignment on time , does her best to connect with her team . But for some reason her team and managers were not happy and don’t believe that she is giving her best. They take her late coming to the office as disrespectful.They don’t appreciate her chatter over the cubicle walls. And they just don’t understand why she’s always using email instead of delivering messages in person”.

But Raima’s approach towards her team and her work is unique and she’s confused by the hyper-focus on “working hours” and “start times.” Isn’t the work she produces at the corner coffee shop just as valuable as the work she performs in the office?On the other handIsn’t the point of working together, building camaraderie, and sharing ideas the point of going to an office?

The reality today…

Today’s workforce is made up several age groups working together.For the first time in history four diverse generations are working together at the workplace. And this is posing a new challenge for today’s leadership and Human resources.

According to a study by Robert Half Survey reported that over 2200 CFOs across the U.S said that they see that they see the greatest generational differences in employees’ communication skills, ability to change and technical abilities.

Arough guide to ‘Generations’

First of all we all need to understand is the generational diversity present in today’s workforce. We have four generations on board which are:

1. BabyBoomers– Born between 1946 & 1964 .They are known for their work ethic, and the importance they give to the professional accomplishments. They are hard workingand are often termed as “Workaholic”. They are very goal oriented and prefer phone call and formal letters over email and instant messaging as the mode of communication.

2.Generation X– Born between 1965 & 1980. They’re known for being extremely independent and self-sufficient, valuing freedom, and shunning micro-management in the workplace.While they may not be as tech-savvy as the younger generations, Gen X-ers are actually quite technologically adept. A study revealed that 54% of Generation X leaders are digitally savvy—which is on pace with 56% of Millennial leaders.

3. Generation Y or Millenials- Born between 1981 & 1996.This generation, which is already the largest in the workforce, will make up three-quarters of the global workforce by 2025.Millennials desire work/life balance and crave flexibility in the workplace, such as working from home and casual dress. They aim to work smarter, rather than harder. Despite the eagerness that Millennials bring to the table, this generation is often stereotyped as being self-involved and overly dependent on technology. They also expect and value a significant amount of feedback from employers.

4. GenerationZ– Born between 1997 & 2015. The youngest generation in the current workforce. They are the first generation to grow up in a world that is completely wireless and are complete tech savvy, creative, flexible and self reliant.

Barriers in managing multi generational workforce

Managing a multi generational workforce is not an easy task as each generation has different world view, expectations, working style, communication style and lot more. Recent research by Deloitte says that two-thirds of HR professionals report some level of conflict between generations at work.

The first step towards this management would be to understand the potential challenges. The most common issues are :

1. Risk of conflict:With each generation having distinctive traits and characteristics, there is a potential risk of conflicts occurring due to clashing values and beliefs, work ethics, and communication styles.One study by the UK government found that 15% of respondents thought that having a 70-year-old boss would be “unacceptable”, compared with 5% for having a 30-year-old boss.

2. Work Culture difference: Each generation has a distinct working style, and they’re likely to clash now and again. While Baby Boomers are comfortable working long hours and prefer working on-site, Gen Y and Gen Z employees prefer more flexible hours and the option to work remotely.According to a survey conducted by Dimensional Research and commissioned by SuccessFactors, an SAP company stated that at the time of joining Generation X would ask for higher pay or higher job title, on the other hand the Millenials and Zillenials ask for flexible work hours, training, perks like events participation, etc.

3.Difference in communication Style: While on one side the older generations would like to keepit formal through phone call or face to face meeting and on the other side the younger generations embrace digital communication through email and instant messaging. These different styles can lead to miscommunication or lack of communicating at all—both of which pose an obvious problem.

4. Negative Stereotyping: Lazy, Entitled, Tech obsessed, Overeager. These are just a few of the terms that come to mind for many older workers when they think of millennials, and members of the younger generation are well aware of the stereotypical ideas they’re up against. Rich Milgram, CEO of career network Beyond.com, pointed out that Gen Y isn’t alone: Younger workers may perceive baby boomers as difficult to train and stubbornly set in their ways.

Bridging the gap

Withdiversity comes the responsibility of inclusion – and one size does not fit all.

Managing generational differences in the workplace is all about creating an environment where people understand and appreciate various points of view. There are few strategies which can be make managing multi generational workforce easier like:

1. Customize your communication style– As generations are used to receiving information in different ways in their personal lives, managers should tailor their communication methods towards each generation’s strengths, personality and aspirations. Organisations should provide for varied communication platforms to suit the needs of its diverse workforce. Build in agility and responsiveness in your platforms and poliies

2. Assemble age-diverse team for projects– By creating age-diverse project teams, you can leverage the unique strengths of each generation, while also encouraging team members to collaborate and build relationships with one another. Despite possible conflicting opinions or disagreements, 89% of employees in Australia prefer to work with age diverse colleagues.For example, a Gen Z employee might be aware of the latest technology and social media platforms, while an experienced Boomer might have invaluable knowledge of the industry you work in.

3. Tailor your feedback process– Taking a personalized approach will not only make employees happy but also make it easier to delivereffective, meaningful feedback.Gen X employees want to be left alone, while Gen Z employees want immediate, bite-sized feedback on their performance.

4. Reverse mentoring programs– According to a Brandon Hall study, nearly half of the workers in the U.S will be Millennials by 2020, yet 84% of businesses anticipate a shortfall in the number of qualified leaders over the next five years. With an increased leadership gap, it is indeed required for organizations to have mentoring program such as reverse mentoring programs .This will help build confidence in younger employees and inspires older generations to learn about new technologies, tools and digital strategies. Companies like SAP, Xerox, Microsoft and IBM have rolled out reverse mentoring programs.

4. Discourage negative stereotypes– In order to take full advantage of your multigenerational workforce, avoid making any assumptions or stereotyping based on age. Instead, talk to each of your employees and learn about their individual preferences and working styles.

5. Sensitization and unconscious bias workshops– these are a necessity for today’s organisations. The intersectionality of generations, gender and culture need to be understood by all employees and they need to be sensitized on inclusive, bias free behavior.

6. Listen to your employees– If you want to open up communication between generations and build relationships, just ask them about their preferences, interests and expectations, and then listen carefully. They may have different expectations like They may want different kinds of training, They may value different job benefits, e.g. retirement plans vs. health insurance or they may have different expectations of working hours and flexibility.

Benenfits of Embracing Generation Diversity to create a Future Perfect Workplace

There are many ways that organizations can benefit from embracing generation diversity in the workplace:

1.     Better innovation and Problem solving- As each generation has a different approach towards solving problems, having a multigenerational workforce can be very beneficial when it comes to identifying potential solutions and new ways of addressing day-to-day issues.

2.     Mentoring opportunities– A multigenerational workforce is the perfect environment for mentoring. Across generations, employees can teach each other new ways of approaching things and more efficient ways of doing business. For example, a more technologically adept employee might know a faster way for a Boomer to approach a manual, tedious task at work.

3.     Reflects your customers: By employing people from each of these generations, you can better understand the different target audiences that you’re trying to reach.

While generational diversity in the workplace can be challenging for both employers and employees to navigate,by fostering a culture that celebrates collaboration, keeping the lines of communication open, and tailoring your approach to each individual,organisations will surely be able to create a future perfect workplace for all generations.

~ Prerna Arora

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Career Break – Challenges & The Return Journey

When I took a career break, I had never imagined that the word ‘Career Break’ could have some dire consequences on my return journey to the professional world. It was a struggle of almost two years after which I got the desired break. (By this break I mean a break from my career break !!)

What does career break mean for women?

Career breaks which are otherwise a great tool to take out time for self, family, study or travel is not the same for most women. For them, even today, to take a career break means taking time off for maternity or to take care of growing children or elders, courtesy the patriarchal society we live in and it’s bearing on us. These important responsibilities around childcare, eldercare, children’s education, domestic chores and the unending emotional effort that goes into holding a family together often go unrecognised. This is still considered unpaid work and not even accounted for, in our GDP.

While navigating through the different life stages of being a daughter, wife, mother or a daughter-in-law, women often succumb to the increasing family demands, societal pressures, their own cultural conditioning and end up taking career breaks. Hence, the trajectory of a woman’s career is often shaped by the expectations and demands from the various social roles she plays.

The Journey – Return from Career Break

According to a study by the World Bank 20 million Indian women quit jobs between 2004-12. Around 65-70% of the women who quit did not return to work at all. In India, women account for 25 percent of the workforce and according to a report by the Indian Women Network, 36 percent of them take a break from work. These numbers speak for themselves and clearly indicate the huge untapped talent pool of professional women for organizations to harness and the quantum of boost it can give to the economy.

Why women, either do not return or find it challenging to return to get the right job, the second time?

As women decide to return after a career hiatus they are plagued with a series of self-doubts like, will their profile even get shortlisted, are their skills outdated in the evolving job market, will they be able to balance work and home, will they be able to match to the expectations at work and so on. Their emotional readiness is being tested at this stage. It is very critical for women to have self-confidence, anchored by emotional and physical support from her family during this time. Women who are able to create a robust support system around them are in a better spot to return.

Also, in terms of industry competitiveness, they might be on a backfoot as their skills might not be considered relevant with evolving technology and dynamic work environment. It is always recommended that women stay in touch with their area of work and make efforts towards honing their skills during the career break.

There are many other important external factors like lack of policies around flexi working, travel time and the sharp decline in income that women suffer after childbirth, often termed as motherhood penalty impacting the decision to return from a career break.

But a little planning and effort during the career break can play its part in reducing the apprehensions and fears which the word ‘career break’ brings in the minds of returning women and even recruiters at the time of selection.

Harness the untapped talent pool

According to McKinsey Global Institute’s Report, 2018, Women’s contribution to India’s GDP stands at 18 percent, one of the lowest in the world. India has one of the largest opportunities in the world to boost GDP by advancing women’s equality – $770 billion of added GDP by 2025. It is heartening to know that many organizations have started acknowledging the positive contribution second career women can make to the organization and are also accepting these breaks as a natural phenomenon in the career of Indian women professionals. Organizations can reap the benefits of a diverse workforce by utilizing the skills of already experienced women employees to its advantage.

With this focus, returnee programs have been a potent tool in successfully attracting women back to work. Returnee programs are a progressive step taken by corporates, providing a formal pathway for returning women. These programs help women reskill and offer opportunities to return. Over 66 organizations in India have specific second career programs with about 7,000 to 8,000 women re-entering the workplace every year.  Many organizations have done pathbreaking work with their returnee programs like Second Career Internship Program (SCIP) by Tata, Springboard by Microsoft, Reconnect by Axis Bank, Career 2.0 by Genpact, Second Careers by CITI , Rekindle by Amazon to name a few.

While returnee programs are a great platform to bridge the career gaps but they are not the only solutions for returning women. Organizations having realised that, need to work on integrating returning women into the workplace.

Employers need to provide women access to more flexible work options like remote working hours, telecommuting which support work life balance and help returning women to settle in smoothly. In fact, flexible working tops their list of criteria while making a re-entry.

Providing a supportive infrastructure at work like day care facility, creches, feeding rooms for young mothers etc.  would make their comeback easy and make the workplace more attractive for returnees.

Sensitization amongst managers and team members to positively orient them for the cause of the returnees is another important part of building an inclusive ecosystem for them. Making employees aware of the biases, stereotypes that work against returnees and embracing a positive mindset are critical for long lasting success of any such initiative.

Women have come a long way and in many fields of work broken gender stereotypes. Winning stories, we hear and read of women successfully returning to the professional world are an example of that. Organizations have a key role to play, in providing appropriate avenues for women to re-enter, offering an inclusive and supportive ecosystem to make their return journey less challenging emotionally, physically and professionally. Not only will such organizations encourage returnees but also provide a safe and stable work environment to the current women workforce and reduce the number of women falling off the corporate ladder in the first place.

While in some cases career break is no longer a dreaded word for women with increased corporate sensitivity towards this topic, we still have some distance to go till we achieve gender equality and a stage where motherhood penalty and unpaid work cease to exist.

~ Rupali Kaul

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Why should the agenda of gender diversity devolve into a battle of Men vs Women?

At a recent session on gender bias and its impact of team performance, I had a participant speak up the following- “We understand gender diversity is important and all that, but don’t you guys take it too far? I mean, women get all the privileges anyways don’t they, It’s us men who need support now!”

In that one statement he had slotted me as the harbinger of corporate feminism… But, I was glad he spoke! Isn’t it this that needs to be solved anyways…

I engaged further and he quoted the following examples-

1.     A lady team member proceeds on maternity leave for 6 months, and possibly for longer if she wishes to utilize her other accumulated leave, or in case she requests for a special sanction for special reasons. Now, the team leader and the team are saddled with additional work of one more resource for a longish period of time, and of course, we can’t drop any ball. It gets stressful for sure….so if a team leader does not wish to increase the number of female team members, is he really wrong?

2.     A second instance where a male manager now fears giving performance feedback to a lady team member in a cabin, alone, because he fears a harassment allegation?

There were several more, but let’s stay with these two since they are linked to recent legislations. Are the maternity benefit act and the POSH (Prevention Of Sexual Harassment) act wrong?

What really is the issue here?

In my view, these are both very well intentioned and much required legislations. However, it is the maturity with which they are implemented that might fall short. If these end up being divisive policies, they would only end up widening the gap and creating a men vs women battle.

For instance, what does the organization do to help a team leader with resource planning while the female team member is on maternity leave? How the does the organization support and recognize team members who take on additional responsibility? How does the organization ensure that the lady on leave does not lose her position or get a poor rating simply because she is on leave.

Or  how does the organization instill awareness among its male and female workforce on what is POSH or how does it instill confidence of being ‘fair and just’ in its implementation? Are it’s managers truly trained to handle queries raised? Is the committee comprising of individuals who can conduct a thorough and fair investigation?

More importantly- the act starts with the work “Prevention”. What is being done to prevent the cases?

Just compliance is not enough. Organizations need to put enablers around these in place. Only then these legislations will aid in the journey of building an inclusive workforce.

Otherwise we will keep grappling with such questions and this will end us as men vs women (already is), as opposed to Men & Women against gender bias!

Author: Soncia Aron

You can also read the article here: https://www.linkedin.com/pulse/why-should-agenda-gender-diversity-devolve-battle-men-sonica-aron/

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